Frequently Asked Questions

Our Instruments

This is the flagship store of AS TEMAN. We offer handpans currently starting from $580 with carry bag, gift set and fast free shipping. You can get a handpan with high quality and unique artistic design in a fair and affordable price here, together with AS TEMAN® 1 Year Warranty, 7-day Free Money-back and considerate pre-&post-sales customer service. We are definitely your ultimate choice.

We have experienced tuning techniques and extraordinary craftsmanship. We are confident in the quality of our instruments. Our initial aspiration is to make everyone who loves handpan meet the sound of the soul! For this reason, we provide fair and affordable price and free worldwide shipping.

All popular styles of our D minor handpans and all the steel tongue drums are always available for shipment. We send the instruments in stock right away once you order. For the custom scale handpans, we need 4-7 days to hand-make and prepare the shipment for you as soon as possible.

We have common custom scales of 8 notes, 9 notes and 10 notes handpans. You can choose custom colors and patterns too. Click here to see details. If the scale you are looking for is not listed on this page, please contact us to see if it’s available.

1 x Black rubber edge

1 x Pair of drumsticks

1 x Carry Bag

1 x Handpan stand (random color)

1 x Dust-free cloth

1 x Maintenance instruction

Our Shipping Policy

We ship our instruments to all over the world via UPS, EMS, FedEx and DHL, etc.

Shipping is completely free for all instruments. It normally takes 7-14 days to deliver. Delay may occur due to the impact of COVID-19. Your understanding is highly appreciated.

For more shipping details, please read our Shipping Policy.

Our Services

We always double check all the tuning before shipment. If you are still worried after placing an order, feel free to contact us for a video to confirm before shipment.

You can watch the videos on every Product Detail Page or our Youtube Channel. Subscribe us and we'll keep updating more beautiful music and songs playing by our handpans.

Yes! We offer protective PVC transparent hard bags now. Shop here.

If you are dissatisfied with our instruments and ask for a refund and return, please contact us within 7 days after receiving the instruments. 

Please note that minor scratches and hammer marks are normal phenomenon during manual tuning, and the problem of marks and uneven color after nitriding is also difficult to avoid. Each handcrafted handpan is unique, these should not be the reason for a refund and return.

If you suspect the handpan you received is out-of-tune although we are confident with our quality control, please use the included drumsticks to tap the notes gently and use the professional handpan tuning software "Linotune" (available online) to test the tune, and take a video for us to confirm.

We cannot accept refunds for human-caused marks, scratches, bumps or any other damage after receipt.

For more details, see Refund Policy.

Our Suggestions

1. Wear a side strip for the handpan, such as black rubber edge and braided rope.

2. Play handpan on your legs, futon or handpan stand to avoid directly touching the ground.

3. DO NOT let your handpan touch with corrosive liquids such as detergents, alcohol, etc.

4. Keep it away from fire. DO NOT expose it to a severe cold environment.

5. Store the handpan in a dry and ventilated place to avoid moisture.

6. When playing, avoid bumps, rings or long fingernails scratching the surface.

7. Hand sweat may cause the handpan to rust. Dry the surface with dust-free cloth after playing.

8. When not playing, store the handpan in a safe place, away from children.

9. DO NOT place it in a high place to prevent accidental falling.

Average room temperature variations have little effect on the tuning of handpan. DO NOT expose your handpan to direct sunlight or leave it in a car under the hot sun for a long time. DO NOT place your handpan in a severe cold environment. If the temperate is too low in winter, please store it inside the carry bag.

If you play your handpan correctly without using excessive force, and carefully store it when it's not being played to avoid accident dropping. It's very unlikely to go out of tune on its own.

Over long periods of time for 2-5 years, your instrument may shift in tune slightly. To be noticed, mostly all of the notes on an aged handpan will typically shift together which means that your handpan may not be perfectly in tune to 440 Hz or 432Hz, but will still be in tune to itself (all notes together) and will sound fine to a hobby player.

By then, if you would like to re-tune your handpan to perfect 440 Hz or 432 Hz, you can send it back to us. You would be responsible for all shipping costs and a small re-tune fee. Contact us for a shipping label.

If your instrument is damaged by denting or dropping at shoulder or waist height, in most circumstances we will be able to repair it for you. However, if you’ve dropped it from a building height or out of a moving car, unfortunately, we can not repair it for you. 

If your handpan needs and is able to be repaired, please take detailed photos of damage and make a video of what it sounds like. Contact us for later process. You would be responsible for all shipping costs and a small re-tune fee. And we can not make sure to you how long this process would take. Please take good care of your instrument.

If you have any other questions regarding AS TEMAN handpan that is not answer here, please contact us.